Tenant Services

If you are having a maintenance emergency, please contact Anne Kent immediately at 757-735-4056. Examples of maintenance emergencies include any major electrical problem or power outage, especially to vital appliances such as heating and air conditioning systems; water leaks that cannot be contained in a pail for 24 hours; sewage backups (if this happens, do NOT use your toilet until a repair is made); and no air conditioning when the outside temperature is over 80 degrees or no heat when the outside temperature is below 50 degrees. 

For all other emergencies, please dial 911. Your safety comes first!

Have you checked your circuit breakers? If they have been tripped, switching them off and back on again may restore power without the need for a service call. For homes heated with gas, be sure the red Emergency Switch is in the "on" position. Some electrical outlets (called GFCI and have small green lights on them) have their own internal "circuit breakers." If something plugged into one of these outlets stops working, try pressing the reset button on the outlet. And finally, if your ice maker isn't making ice, be sure that the wire lever is in the "down" position for the ice maker to operate.